Royal Orchid Sheraton Hotel and Towers

Anna Coleman

We stayed here for one night and had a fantastic stay. The hotel is immaculate and rooms were a good size with a lovely river view. It is in a great location and feels like an oasis amongst the chaos of Bangkok. It’s wonderful to be able to eat breakfast in the morning, sat watching the boats passing on the river. The best part of the hotel has to be the staff. The front of house team - valet, concierge and front desk team were all absolutely outstanding. Probably the best service I have experienced at a hotel. They were so attentive from start to finish. A fantastic stay from start to finish!

David

I've stayed on 2 separate occasions and while I'm generally satisfied, I am not sure if I would return for a third time. Staff: everyone from the valet parking to the reception desk are exteremely polite and welcoming. They are the true gems of the hotel. Location: great, right next to river city. Good boat access. There's a very cheap and quick laundry service just a few minutes away, and magic hands gives you great massage. I loved the live Thai music in the lobby (a couple of hours in the evenings). I like that they have 2 pools, one catered more towards families and the other with a max depth of 3m. This was the biggest reason for me coming back. However, they removed the smoking area which was right next to the terrace pool, which is quite disappointing. Thara Thong is a great restaurant and during my 3 visits there, I always left satisfied. That said, the hotel is in no way 'brand new' and it is visibly dated. The room is comfortable but the leather of the chair was peeling off, there was plastic visibly coming out of the chair, and the shower hose was either loose or torn (so water would come out both from the shower head as well as the stem of the shower hose where it connects to the shower head). The bed is just ok, and not too comfy. Breakfast is also rather disappointing. There's neither an impressive variety nor excellent quality. I would have liked more Thai options, instead of having several types of sausages. During my first visit, there was a slight mix-up and some of the bills from restaurants that I had settled on the spot were also charged against my room. When I raised this, staff were quick to fix the bill. However, this is rather concerning because I had not signed the receipt when I settled the individual bills, and they were still charged on my room. During my first visit last year, the kitchen by the garden swimming pool was quite dirty. There were a LOT of dirty pans that were piled up in the sink, and pigeons were feasting there. The quality of guests also seems to be going down hill. For example, this time around, there were a group of Chinese people having a party in the lobby at night, some of them half naked. No one seemed to care. All in all, I'm not sure if I will return. For the same price, there are other options in the area. I would like to say again however that staff are lovely.

Jasmin

Royal Orchid Sheraton Hotel & Towers boasts a prime riverside location along the Chao Phraya River, offering picturesque views and a serene atmosphere. Its setting allows guests to conveniently travel to various attractions by boat, adding a unique and charming touch to the Bangkok experience. The hotel is also situated close to major shopping centers, providing easy access to retail and entertainment options. The property features a large swimming pool, perfect for relaxation while enjoying the tranquil riverfront ambiance. Breakfast offers an extensive selection of dishes to suit diverse tastes, and the riverside restaurant provides a delightful dining experience with scenic views. The front desk staff are exceptionally welcoming and attentive, ensuring guests feel well cared for throughout their stay. Overall, the hotel combines comfort, convenience, and warm hospitality in a beautiful waterfront setting.

meghan lambert

Our stay at the Marriott, as usual, was an excellent experience. It was my birthday, and they made a special presentation in our room. The views are incredible. The service is top-notch. You can’t ask for a better location in the renovated, hipster, artistic Chinese Neighborhood. But the best part of all, was Peter, the head of concierge! He made us feel so welcome! He was so attentive to our needs, but with a great warmth and care about him. He booked us our river boat cruise and was perfect at knowing which cruise would suit us best and even arranged us to get an outdoor table by the bow. He left us with the feeling we want to return and didn’t want to leave! Highly recommend this hotel!!!!

Andre Abamonte

Great location. Loved having multiple pools for our kids. The free water shuttle to ICONSIAM was great. Staff was very attentive. Rooms are comfortable but not recently updated. Double beds are double beds…would have been great to have queen beds, room could fit them. The views at night are incredible.